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Phenomenal Service

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A thank you to Leslie Chew and Nicole Laredo at the Palo Alto Apple Store who guided me to a new MacBook Pro and got all the data transferred off the old one (that died) in six hours (after seeing how nervous I was). And a thank you to Apple that replaced the logic board on that out-of-warranty old MacBook Pro without charge. I am always surprised by how many employees are on-hand at the Apple Store and how many customers are playing with the toys.

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