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Phenomenal Service

Posted By Russ Roberts On August 21, 2011 @ 3:58 pm In The Profit Motive | Comments Disabled

A thank you to Leslie Chew and Nicole Laredo at the Palo Alto Apple Store who guided me to a new MacBook Pro and got all the data transferred off the old one (that died) in six hours (after seeing how nervous I was). And a thank you to Apple that replaced the logic board on that out-of-warranty old MacBook Pro without charge. I am always surprised by how many employees are on-hand at the Apple Store and how many customers are playing with the toys.

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