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… is from page 53 of the 3rd (2008) edition of Vincent Ostrom [2]‘s 1973 volume, The Intellectual Crisis in American Public Administration [3] (link added; emphasis original to Crozier):
Michel Crozier concluded his study of French bureaucracy [4] by asserting that “a bureaucratic organization is an organization that cannot correct its behavior by learning from its errors.”
In short, bureaucracies, by their nature, are stupid.