Phenomenal Service

by Russ Roberts on August 21, 2011

in The Profit Motive

A thank you to Leslie Chew and Nicole Laredo at the Palo Alto Apple Store who guided me to a new MacBook Pro and got all the data transferred off the old one (that died) in six hours (after seeing how nervous I was). And a thank you to Apple that replaced the logic board on that out-of-warranty old MacBook Pro without charge. I am always surprised by how many employees are on-hand at the Apple Store and how many customers are playing with the toys.


45 comments    Share Share    Print    Email

Previous post:

Next post: