… is from page 53 of the 3rd (2008) edition of Vincent Ostrom‘s 1973 volume, The Intellectual Crisis in American Public Administration (link added; emphasis original to Crozier):
Michel Crozier concluded his study of French bureaucracy by asserting that “a bureaucratic organization is an organization that cannot correct its behavior by learning from its errors.”
In short, bureaucracies, by their nature, are stupid.
